Support

I bought something and it did not arrive

Open Settings from the main menu and tap Restore Purchases. Purchases attach to your store account rather than to a device — your Apple Account on iPhone and iPad, your Google account on Android — so this also brings them back on a new phone or after reinstalling. If the item still does not appear, email us and we will sort it out.

I still see ads after buying Remove Ads

Remove Ads stops the ads between runs for good. The optional watch-an-ad buttons stay, because that is how a run can be revived or an item unlocked without paying. If ads between runs continue, try Restore Purchases first, then email us.

Refunds

Refunds are handled by whoever took the payment rather than by us. On iPhone and iPad that is Apple, at reportaproblem.apple.com. On Android it is Google Play, at play.google.com/store/account/orderhistory. Tell us if something went wrong and we will help you sort it out.

Reporting a name on the leaderboard

Names are filtered before they are posted, but nothing catches everything. If you see a name that is offensive, impersonates somebody, or contains personal information, email us the name and we will remove it. There is no messaging in HoldHop and no way for one player to contact another, so a name is the only thing any player can put in front of anyone else.

Changing your privacy choices

In the EEA, the UK and Switzerland, Settings has an Ad Privacy row that reopens your consent choices at any time. Tracking permission itself lives in your device settings, not in the game: on iPhone and iPad it is Settings → Privacy & Security → Tracking, and on Android it is Settings → Privacy → Ads, where you can reset or delete the advertising ID. Our Privacy Policy explains what is collected.

Deleting your data

HoldHop holds almost nothing about you, so there is not much to delete. Here is all of it, and how to get rid of each part.

On your device. Your progress, high score, coins, unlocked skins, themes, hats and trails, your settings and how long you have played are stored only on your device. Deleting the app removes all of it straight away. We never had a copy.

On our leaderboard. If you chose a name for the leaderboard, we hold one row: the name you chose, a random identifier the app generated for your installation, and your best score. That is the entire record — no email address, no account, no advertising identifier.

To have that row deleted:

1. Email work.bbovenhorst@gmail.com, from any address.
2. Use the subject line Delete my leaderboard entry.
3. Tell us the leaderboard name you want removed.

We delete the row within 30 days and reply to confirm. There is no account to close — HoldHop does not have accounts.

To stop posting without deleting anything, clear your name on the leaderboard screen. The game stops sending scores immediately, and your existing row stays on the board until you ask us to remove it.

What stays afterwards. Nothing that points to you. We keep aggregate counts that identify nobody, such as how many games have been played. Our providers keep their own records under their own policies, which we cannot delete on your behalf: Google AdMob for ads, RevenueCat for purchase receipts, and Apple Game Center for scores submitted on iPhone and iPad.